What to include
Company and plan details
- Company name or company code
- Registered admin email or phone number
- Plan you want to activate or renew
- Payment reference, if payment is already made
Billing support
Need help with a plan, renewal, or billing access?
Send us your company details and billing question. We will help you choose a plan, activate a subscription, confirm a renewal, or restore access after a billing issue.
Support code
Use code VR-BILLING
Include VR-BILLING in your email subject so we can route your request to billing support quickly.
Contact: fintrackhelp@outlook.com
Access issues
Tell us what changed
- Whether the app shows trial, expired, or past-due status
- Approximate time the issue started
- Screenshot of the billing message, if available
- Whether users can still view existing data