What data is collected
Depending on how the service is used, Vasool Raja may collect:
- Account details such as name, phone number, email address, login identifiers, and role assignments.
- Business and workspace data such as company details, user permissions, and line configuration.
- Operational records such as borrower details, loan information, payment entries, collections activity, and reports generated through the product.
- Technical information such as browser type, device information, app or page interaction details, IP-derived network information, and diagnostic logs.
How data is used
We may use information to:
- Provide, maintain, and improve the service.
- Authenticate users and manage account access.
- Store and display operational records requested by your organization.
- Support reporting, troubleshooting, fraud prevention, abuse detection, and service security.
- Communicate about service changes, billing matters, support issues, or policy updates.
Authentication and account information
Account and authentication information is used to sign users in, verify access, and manage user roles within an organization's workspace. If phone or email-based login is used, the service may process identifiers needed to complete authentication and account recovery flows.
Borrower and loan operational data
Businesses using Vasool Raja may store borrower, loan, payment, and collection-related data in the service. This information is processed to support daily collections operations, loan servicing workflows, reporting, and user-requested record access.
Device, browser, and app usage data
We may collect limited technical and usage information to understand reliability, improve performance, investigate errors, and protect the service. This can include log events, request metadata, browser or app version details, and approximate network or device information.
Third-party processors and service providers
We may use third-party providers for hosting, authentication, analytics, support, infrastructure, communications, and billing-related functions. These providers may process information on our behalf under their own terms and privacy practices.
Payment and billing handling
Billing and payment processing may be handled by a merchant of record or payment provider. We may receive transaction-related details needed to confirm purchases, manage subscriptions, handle customer support, and address billing issues, but we do not state here that full payment card information is stored directly by Vasool Raja.
Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, or meet legitimate operational and security needs. Retention periods may vary by data type and account status.
User rights and contact
Depending on applicable law, you may have rights to request access, correction, deletion, or other controls over certain personal data. Requests can be sent using the placeholder contact details below and may require verification before action is taken.
Security statement
We take reasonable technical and organizational measures intended to protect the service and the information we process. No method of storage, transmission, or electronic processing is completely secure, and we do not guarantee absolute security.
Policy updates
This Privacy Policy may be updated from time to time. The updated version will be posted on this page with a revised effective or last-updated date.
Contact details
Email: fintrackhelp@outlook.com